Forgot My Master Password

Bitwarden operates with zero-knowledge encryption. This means that Bitwarden has no way to access, retrieve, or reset your master password. There are, however, a few steps you can take to try to regain access to your account:

Check that you have the correct

when you try to log in. Bitwarden data regions are separate, and your account only exists in the region where it was first created. Selecting your server is necessary before trying the following options.

Try accessing Bitwarden on another device or

(web, desktop, browser, or mobile):

• If you are able to regain access using another device, create a backup of your current vault data.

  • If you are able to login using biometric login, you may use this to export your existing vault.

  • If you do not have biometric unlock set up and do not have access to your master password, you may manually copy and paste to create a backup of your existing vault items.

• Attempt to log in using a different or new browser.

• Check any adblocker settings that may be preventing login using the browser extension.

Get a master password hint by visiting

or

https://vault.bitwarden.eu/#/hint

. If you have one setup, a hint will be emailed to your inbox. If you don't have a hint setup, you'll get an email reporting this.

If you have

enabled, contact your trusted emergency contact to regain read or takeover access to your account.

If your organization uses

, reach out to your administrator to reset your master password.

If the browser you are using has been set up as a known device (has been registered with

), select Log in with device from the web app and you may approve the request using another application.

If an encryption-enabled (PRF)

has been registered with your Bitwarden account, you can log in with that.

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warning

Deleting your account will delete all individually-owned items stored in it, this will include any saved attachments.

Before deleting your account, check to see if you are actively logged in to any Bitwarden mobile apps, browser extensions, or desktop apps. If you are, you should manually catalogue your data so that you can add it back in to the new account.

If you are unable to access your account using the above steps, you will need to delete your account and start a new one. To delete your account:

1. Navigate to

   vault.bitwarden.com/#/recover-delete
   or
   vault.bitwarden.eu/#/recover-delete
   .

2. Enter the email address associated with your account and select Submit.

3. In your inbox, open the email from Bitwarden and verify that you would like to delete the account.

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note

If you are the sole owner of an organization, attempting to delete your account will result in an error message. Please contact

support

for assistance to delete the organization.

• If you start a new account, Bitwarden recommends using the

  security readiness kit
  to prepare for events like the forgetting of a master password.

• If you had to delete a Bitwarden account with a premium subscription, please

  contact us
  in order to reapply your existing subscription to the new account.