Forgot My Master Password

Bitwarden operates with zero-knowledge encryption. This means that Bitwarden has no way to access, retrieve, or reset your master password. There are, however, a few steps you can take to try to regain access to your account:

Check that you have the correct

when you try to log in. Bitwarden data regions are separate, and your account only exists in the region where it was first created. Selecting your server is necessary before trying the following options.

Try logging in from a different device or Bitwarden app, such as the mobile app or browser extension.

Next, check if you're logged in on another Bitwarden app. If you set up a

or

biometrics

on that device:

1. Unlock your vault with the previously set up PIN or biometrics.

2. Copy and paste your vault items into a

   .csv file
   .

3. Create a new Bitwarden account and

   import the .csv of copied data
   there.

Get a master password hint by visiting

or

https://vault.bitwarden.eu/#/hint

. If you have one setup, a hint will be emailed to your inbox. If you don't have a hint setup, you'll get an email reporting this.

If you have

enabled, contact your trusted emergency contact to regain read or takeover access to your account.

If your organization uses

, reach out to your administrator to reset your master password.

If the browser you are using has been set up as a known device (has been registered with

), select Log in with device from the web app and you may approve the request using another application.

If an encryption-enabled (PRF)

has been registered with your Bitwarden account, you can log in with that.



warning

Deleting your account will delete all individually-owned items stored in it, this will include any saved attachments.

Before deleting your account, check to see if you are actively logged in to any Bitwarden mobile apps, browser extensions, or desktop apps. If you are, you should manually catalogue your data so that you can add it back in to the new account.

We recommend double-checking all your devices and browsers for any logged in Bitwarden sessions. If you find one, that’s your last opportunity to

.

If none of these options grant you access to your account, there is no way for Bitwarden to recover the account or its data. You will need to

and create a new one. If you delete a Bitwarden account that has a premium subscription,

contact us

and we'll apply your existing subscription to the new account.

• If you start a new account, Bitwarden recommends using the

  security readiness kit
  to prepare for events like the forgetting of a master password.

• If you had to delete a Bitwarden account with a premium subscription, please

  contact us
  in order to reapply your existing subscription to the new account.