Plans & Pricing

Billing FAQs

This article contains frequently asked questions (FAQs) regarding Plans and Pricing.

For help selecting the right Bitwarden plan for you, refer to what plan is right for me? and about Bitwarden plans.

Account management

Q: How do I find out what subscription plan I'm on?

A: Log in to the web app:

  • For individual subscriptions, navigate to Settings Subscription. If this screen can't be found, this account is on a free plan. If this screen exists, this account is on a premium plan.

  • For organization subscriptions, open the Admin Console. In your organization's BillingSubscription view, the Plan section will log this organization's plan.

Q: How do I view my billing information?

A: Viewing billing information is different depending on whether you are viewing it for an individual or organization subscription. Use Update your Billing Information to guide you through both processes.

Q: How do I delete my account?

A: We're sad to see you go! Use Delete your Account to guide you through this process.

Q: How do I upgrade from an individual subscription to an organization?

A: Use Upgrade from Individual to Organization to guide you through this process.

Q: How do I add or remove a user seat from my organization?

A: For Teams and enterprise organizations, user seats will be automatically added as you invite new users. You can specify a limit to prevent your seat count from exceeding a specific number.

To remove user seats, navigate to your organization's BillingSubscription screen and use the Subscription Seats input to remove seats (learn more).

Adding and removing user seats will adjust your future billing totals. Adding seats will immediately charge your payment method on file at an adjusted rate so that you will only pay for the remainder of the billing cycle (month/year). Removing seats will cause your next charge to be adjusted so that you are credited for time not used by the already-paid-for seat.

Q: How do I pay for premium on a self-hosted instance?

A: In order to pay for a self-hosted instance of Bitwarden, you will need to create an account in the Bitwarden cloud via the web vault. From there, you can download the license file to apply to your self-hosted instance. Your license file will flag your access to premium features, so make sure that you download a new license file if you were previously on a free plan.

For more information, see hosting.

Q: If I have a families organization, do I need premium?

A: The current families plan (introduced Sep. 2020) automatically provides premium features for all six members of the organization, so no!

Legacy families plans do not automatically provide premium features, so users would need to upgrade to premium individually or the families organization owner could upgrade the organization.

Q: Why do my license expiration dates on cloud and self-hosted not match?

A: To ensure that you don't inadvertently lose organization functionality, we provide a 2 month grace period between the expiration of the license on cloud and expiration of the license on your self-hosted server. Learn more here.

Q: What is the holder of my organization's billing email allowed to do?

A: The holder of your organization's billing email may, by contacting us:

  • Add or remove a credit card from the subscription.

  • Change the billing email for the organization.

  • Inquire about invoices and billing information on-file.

  • Swap between a monthly and annual billing cycle (if applicable for your organization).

  • Request a plan upgrade, downgrade, cancellation, or seat adjustment.

They may not for any reason request deletion of an organization, be given the identity of current organization owners, or request the promotion of any user to an owner.

Payment options

Q: What payment options do you accept for customers based in the United States?

A: We accept credit/debit cards, PayPal, bank account (ACH), and Bitcoin. For business subscriptions, we also accept wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please contact support.

Q: What payment options do you accept for customers outside the United States?

A: We accept credit/debit Cards, PayPal, and Bitcoin. For business subscriptions, we also accept international wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please contact support.

Q: Can I pay with Bitcoin?

A: Yes! Please note, you will need to Add Credit using Bitcoin on the SettingsBilling screen before purchasing the subscription.

Q: How do I enter my tax information?

A: Login to your web vault and open your organization. In your organization's Billing tab and Payment method screen, scroll down to Tax Information section:

  • If you are a customer based in the United States, select United States from the Country dropdown menu and enter your Zip / Postal Code.

  • If you are a customer based outside the United States, select your country from the Country dropdown menu. Check the Include VAT/GST Information checkbox and enter your relevant tax identification information.

Tax rates for subscriptions are automatically calculated based on geography by our payments sub-processor. Bitwarden is exclusively a US domiciled company, and therefore does not asses a VAT or any other taxes or fees of non-US entities.

Q: Why am I charged sales tax?

A: Sales tax liability criteria and rates are mandated by individual US states. Bitwarden is classified under the Software as a service (SaaS) tax code. Tax liability and applicable rates are subject to change as required by your location.

Known issues

Q: An error occurs when I try to go premium on Firefox. How do I fix this?

A: We have observed some users of Firefox get the following error message when submitting payment information for a Premium subscription:

You passed an empty string for 'payment_method_data[referrer]'. We assume empty values are an attempt to unset a parameter; however 'payment_method_data[referrer]' cannot be unset. You should remove 'payment_method_data[referrer]' from your request or supply a non-empty value.

This usually occurs when submitting your payment method is impeded by an installed browser Extension or configured Browser option.

Open Firefox in a Private Window and try resubmitting.

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