This article contains frequently asked questions (FAQs) regarding Plans and Pricing.
A: Login to your web vault:
For individual subscriptions, navigate to Account Settings → Subscription. If this screen says Go Premium, this account is on a free plan. If this screen says Premium Membership, this account is on a premium plan.
For organization subscriptions, open your organization. In your organization's Billing tab, select Subscription from the left menu. The Plan section will log this organization's plan.
A: Viewing billing information is different depending on whether you are viewing it for an individual or organization subscription. Use Update your Billing Information to guide you through both processes.
A: We're sad to see you go! Use Delete your Account to guide you through this process.
A: Use Upgrade from Individual to Organization to guide you through this process.
A: For Teams and enterprise organizations, user seats will be automatically added as you invite new users. You can specify a limit to prevent your seat count from exceeding a specific number. Teams Starter organizations are limited to 10 seats.
To remove user seats, navigate to your organization's Billing → Subscription screen and use the Subscription Seats input to remove seats (learn more).
Adding and removing user seats will adjust your future billing totals. Adding seats will immediately charge your payment method on file at an adjusted rate so that you will only pay for the remainder of the billing cycle (month/year). Removing seats will cause your next charge to be adjusted so that you are credited for time not used by the already-paid-for seat.
A: In order to pay for a self-hosted instance of Bitwarden, you will need to create an account in the Bitwarden cloud via the web vault. From there, you can download the license file to apply to your self-hosted instance. Your license file will flag your access to premium features, so make sure that you download a new license file if you were previously on a free plan.
For more information, see hosting.
A: The current families plan (introduced Sep. 2020) automatically provides premium features for all six members of the organization, so no!
Legacy families plans do not automatically provide premium features, so users would need to upgrade to premium individually or the families organization owner could upgrade the organization.
A: To ensure that you don't inadvertently lose organization functionality, we provide a 2 month grace period between the expiration of the license on cloud and expiration of the license on your self-hosted server. Learn more here.
A: The holder of your organization's billing email may, by contacting us:
Add or remove a credit card from the subscription.
Change the billing email for the organization.
Inquire about invoices and billing information on-file.
Swap between a monthly and annual billing cycle (if applicable for your organization).
Request a plan upgrade, downgrade, cancellation, or seat adjustment.
They may not for any reason request deletion of an organization, be given the identity of current organization owners, or request the promotion of any user to an owner.
A: We accept credit/debit cards, PayPal, bank account (ACH), and Bitcoin. For business subscriptions, we also accept wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please contact support.
A: We accept credit/debit Cards, PayPal, and Bitcoin. For business subscriptions, we also accept international wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please contact support.
A: Yes! Please note, you will need to Add Credit using Bitcoin on the Settings → Billing screen before purchasing the subscription.
A: Login to your web vault and open your organization. In your organization's Billing tab and Payment method screen, scroll down to Tax Information section:
If you are a customer based in the United States, select United States from the Country dropdown menu and enter your Zip / Postal Code.
If you are a customer based outside the United States, select your country from the Country dropdown menu. Check the Include VAT/GST Information checkbox and enter your relevant tax identification information.
Tax rates for subscriptions are automatically calculated based on geography by our payments sub-processor. Bitwarden is exclusively a US domiciled company, and therefore does not asses a VAT or any other taxes or fees of non-US entities.
A: Sales tax liability criteria and rates are mandated by individual US states. Bitwarden is classified under the Software as a service (SaaS) tax code. Tax liability and applicable rates are subject to change as required by your location.
A: We have observed some users of Firefox get the following error message when submitting payment information for a Premium subscription:
You passed an empty string for 'payment_method_data[referrer]'. We assume empty values are an attempt to unset a parameter; however 'payment_method_data[referrer]' cannot be unset. You should remove 'payment_method_data[referrer]' from your request or supply a non-empty value.
This usually occurs when submitting your payment method is impeded by an installed browser Extension or configured Browser option.
Open Firefox in a Private Window and try resubmitting.