Troubleshooting Android Auto-fill

Category: Auto-fill
On this page:

    Depending on the version of Android your device is running, there are a few different ways to enable auto-fill from Bitwarden:

    Option Requires version… Requires you to also enable…
    Autofill Service Android 8+ -
    Inline Autofill Android 11+ Autofill Service, IME that supports Inline
    Draw-Over Android 6+ Accessibility
    Accessibility All Android Versions -

    For instructions on setting up auto-fill on Android, see Auto-fill Logins.

    Troubleshooting the Autofill Service

    If the Bitwarden Auto-fill Service overlay isn’t visible when your device is focusing on a username or password input field, your device may require a device-specific setting to be enabled:

    For Huawei/Honor devices, enable Dropzone:

    1. Open the Huawei/Honor Optimizer App (also known as “Phone Manager”).
    2. Tap Dropzone in the middle of the bottom row.
    3. Slide the toggle to the right to allow Dropzone.

    For Oppo and other devices, enable Floating Window:

    1. Open the Android Settings App.
    2. Navigate to Privacy/Security.
    3. Locate Floating Windows or App Management and tap to open.
    4. Slide the toggle to the right to allow Floating Windows.

    Troubleshooting the Accessibility Service

    The most common issue encountered using the Accessibility Service is that Android Battery Optimization settings will automatically turn off services (like the Accessibility Service) in order to preserve battery. To resolve this, turn off battery optimization for Bitwarden.

    If you continue to experience issues with the Accessibility Service:

    1. Double-check your Battery Optimization settings. If Battery Optimization is on for Bitwarden, turn it off.
    2. If you use a Battery Saver or Task Manager app, try disabling to see if that makes a difference. If it does, add Bitwarden to the exception list.
    3. Check the built-in Task Manager. You’ll need to bring up the running apps view and then hold down the app icon or swipe up on the Bitwarden app and then select Lock.

    Please note, the service can also halt if you ever “Force stop” the Bitwarden app.

    Tip

    The site https://dontkillmyapp.com/ might help you determine the default battery optimization configurations for your device.

    Troubleshooting Draw-Over

    Draw-Over interacts differently with Bitwarden’s auto-fill functionality depending on which Android version you’re using. If you’re experiencing issues, check the following table:

    Version Description
    Android 5 Not Available, permission is granted by default.
    Android 6 Required to use Accessibility, as the pop-up is the only available option.
    Android 7+ Optional if you only want to use the Auto-fill quick action tile without a pop-up.
    Note

    If you’re still not able to get Android auto-fill working, Contact Us.