Forgot My Master Password

Bitwarden operates with zero-knowledge encryption. This means that Bitwarden has no way to access, retrieve, or reset your master password. There are, however, a few steps you can take to try to regain access to your account:

Check that you have the correct server selected when you try to log in. Bitwarden data regions are separate, and your account only exists in the region where it was first created. Selecting your server is necessary before trying the following options.

Try logging in from a different device or Bitwarden app, such as the mobile app or browser extension.

Next, check if you're logged in on another Bitwarden app. If you set up a PIN or biometrics on that device:

1. Unlock your vault with the previously set up PIN or biometrics.

2. Copy and paste your vault items into a .csv file.

3. Create a new Bitwarden account and import the .csv of copied data there.

Get a master password hint by visiting https://vault.bitwarden.com/#/hint or https://vault.bitwarden.eu/#/hint. If you have one setup, a hint will be emailed to your inbox. If you don't have a hint setup, you'll get an email reporting this.

If you have emergency access enabled, contact your trusted emergency contact to regain read or takeover access to your account.

If your organization uses account recovery, reach out to your administrator to reset your master password.

If the browser you are using has been set up as a known device (has been registered with Log in with Device), select Log in with device from the web app and you may approve the request using another application.

If an encryption-enabled (PRF) Log in passkey has been registered with your Bitwarden account, you can log in with that.

We recommend double-checking all your devices and browsers for any logged in Bitwarden sessions. If you find one, that’s your last opportunity to export vault data.

If none of these options grant you access to your account, there is no way for Bitwarden to recover the account or its data. You will need to delete your account and create a new one. If you delete a Bitwarden account that has a premium subscription, contact us and we'll apply your existing subscription to the new account.

• If you start a new account, Bitwarden recommends using the security readiness kit to prepare for events like the forgetting of a master password.

• If you had to delete a Bitwarden account with a premium subscription, please contact us in order to reapply your existing subscription to the new account.