This article contains Frequently Asked Questions (FAQs) regarding Plans and Pricing.
Q: How do I find out what subscription plan I’m on?
A: Login to your Web Vault:
- For individual subscriptions, navigate to your Settings tab. If the left menu bar has a Go Premium option, this account is on a free plan. If the left menu bar has a Premium Membership option, this account is on a Premium plan.
- For Organization subscriptions, open your Organization. In your Organization’s Settings tab, select Subscription from the left menu. The Plan section will log this Organization’s plan.
Q: How do I view my billing information?
A: Viewing Billing information is different depending on whether you’re viewing it for an Individual or Organization subscription. Use Update Your Billing Information to guide you through both processes.
Q: How do I delete my account?
A: We’re sad to see you go! Use Delete Your Account to guide you through this process.
Q: How do I upgrade from an Individual subscription to an Organization?
A: Use Upgrade from Individual to Organization to guide you through this process.
Q: How do I add or remove a user seat from my Organization?
A: For Teams and Enterprise Organizations, user seats will be automatically added as you invite new users. You can specify a limit to prevent your seat count from exceeding a specific number.
To remove user seats, navigate to your Organization’s Settings → Subscription screen and use the Subscription Seats input to remove seats (learn more).
Adding and removing user seats will adjust your future billing totals. Adding seats will immediately charge your payment method on file at an adjusted rate so that you’ll only pay for the remainder of the billing cycle (month/year). Removing seats will cause your next charge to be adjusted so that you’re credited for time not used by the already-paid-for seat.
Q: How do I pay for Premium on a self-hosted instance?
A: In order to pay for a self-hosted instance of Bitwarden, you’ll need to create an account in the Bitwarden cloud via the Web Vault. From there, you can download the license file to apply to your self-hosted instance. Your license file will flag your access to Premium features, so make sure that you download a new license file if you were previously on a free plan.
For more information, see Hosting.
Q: If I have a Families Organization, do I need Premium?
A: The current Families plan (introduced Sep. 2020) automatically provides premium features for all 6 members of the Organization, so no!
Legacy Families plans do not automatically provide premium features, so users would need to upgrade to premium individually or the Families Organization Owner could upgrade the organization.
Q: What payment options do you accept for customers based in the United States?
A: We accept Credit/Debit Cards, PayPal, Bank Account (ACH), and Bitcoin. For business subscriptions, we also accept wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please Contact Support.
Q: What payment options do you accept for customers outside the United States?
A: We accept Credit/Debit Cards, PayPal, and Bitcoin. For business subscriptions, we also accept international wire transfers and corporate checks, with a minimum payment of 500 USD. For more information regarding payment options, please Contact Support.
Q: Can I pay with Bitcoin?
A: Yes! Refer to Update Your Billing Information for more information.
Contact Us once you have added the credit for the subscription amount. We will generate and send you an invoice and activate the new account. You will also receive an invoice from our payment processor (BitPay) at the time the Bitcoin is sent.
Q: How do I enter my tax information (VAT)?
A: Login to your Web Vault and open your Organization. In your Organization’s Settings tab, scroll down to Tax Information section:
- If you are a customer based in the United States, select United States from the Country dropdown menu and enter your Zip / Postal Code.
- If you are a customer based outside the United States, select your country from the Country dropdown menu. Check the Include VAT/GST Information checkbox and enter your relevant tax identification information.
Q: An error occurs when I try to Go Premium on Firefox. How do I fix this?
A: We’ve observed some users of Firefox get the following error message when submitting payment information for a Premium subscription:
You passed an empty string for 'payment_method_data[referrer]'. We assume empty values are an attempt to unset a parameter; however 'payment_method_data[referrer]' cannot be unset. You should remove 'payment_method_data[referrer]' from your request or supply a non-empty value.
This usually occurs when submitting your payment method is impeded by an installed browser Extension or configured Browser option.
Open Firefox in a Private Window and try resubmitting.