My Account Was Recovered
If your organization administrator resets your master password or two-step login method, Bitwarden will send you an email. This message is meant to keep you informed and help you regain access to your account.
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Account recovery only affects credentials configured within Bitwarden. It does not bypass SSO or any two-factor authentication configured with your IdP. If your organization requires SSO authentication, you are still required to use those methods to access your account after recovery.
Reset master password
After you receive the account recovery email, ask your administrator for the temporary master password. Use a secure channel to receive it, such as Bitwarden Send. To then reset your master password:
Within the email, select Recover your account to open the recovery web page.
Enter your email and select Continue.
Enter your temporary master password and select Log in with master password.
Create a new master password and select Change master password.
Log in to your Bitwarden account with your email and new master password.
(Optional) Go to Settings -> Security to set up a new two-step login method.
You are required to update your master password after a reset because a master password should be strong, memorable, and something only you know.
Reset two-step login
Your administrator may instead leave your master password as-in and only remove the two-step login configured for your Bitwarden account. To add a new two-step login method in this scenario:
Within the email, select Recover your account to open the recovery web page.
Enter your email and select Continue.
Enter your existing master password and select Log in with master password.
The page to set up two-step login methods will open. Set up the method of your choice.
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If you're unable to access your organization's data after connecting a new two-step login method, contact your administrator. They may need to restore your account.