Managed Service Provider Program and Deployment Guide
Why Bitwarden?
Bitwarden is the most trusted open source password manager for business. Bitwarden offers the easiest and safest way for organizations to store, share, and manage sensitive data from any device. Password management sets the foundation for enterprise security and Bitwarden provides MSPs and their clients the tools to defend against cybersecurity threats.
Amount of IT professionals who reuse passwords.
Amount of IT professionals who use unsecure methods of sharing passwords.
Deployment Options
Every organization has unique requirements. Bitwarden provides our MSP partners ways to differentiate and grow their business while deploying password management as a service.
Bitwarden for Internal Use
Leverage the power of the Bitwarden platform for your MSP business to protect your team and securely manage internal and external credentials. Set the foundation of credential management and grow with us.
Offer Bitwarden as a Managed Service
Resell Bitwarden and grow your business while enabling your clients with password management. Create and manage your client's Bitwarden instance, drive best practices, and improve customer satisfaction and security.
Resell Bitwarden
Distribute and sell Bitwarden to customers who can administer the solution themselves. MSPs and Resellers are encouraged to bundle additional services to assist and support clients.
The Bitwarden Provider Portal
The Provider Portal is an all-in-one management experience that enables MSPs to manage customers’ Bitwarden Organizations at scale. The Provider Portal streamlines administration tasks by centralizing a dedicated space to access and support managed clients.
MSP Program Details
Flexible Contracts
Bitwarden provides flexibility through annual and monthly billing cycles for MSPs to onboard and offboard users easily and effectively.
Flexible Product Choice
Help your clients lay a strong foundation for password management through the Bitwarden Teams or Enterprise plans.
Tiered Discount Considerations*
As you grow your business with Bitwarden, our margin increases through tiered discounting. Discounts are applied based on the number of seats under management.
*Program benefits subject to change
Dedicated Account Manager*
Through the Bitwarden MSP program, you will have a dedicated account manager to accelerate and support your success.
Bitwarden for Your Clients
Password Management Features and Benefits
Secure Password Sharing
Enable your clients to share encrypted data quickly and easily, and only with the users or teams who need access
Cross-Platform Accessibility
Users can access critical data in their Bitwarden vault from any location, browser, and device
Cloud-Based or Self-Host
Get you and your clients up and running in minutes in the cloud or you can self-host Bitwarden for complete data control
Security Audit & Compliance
Open source and third-party audited, Bitwarden complies with Data Privacy Framework (DPF), GDPR, CCPA regulations
Vault Health Reports
Access insightful reports to reveal weak, reused passwords, and other helpful data security metrics
Directory Sync
The powerful Bitwarden Directory Connector streamlines user and group onboarding and keeps them in sync
Always-On Support
Customer Success agents are available to support you around the clock and MSP resources are available to answer your specific needs
Detailed Event Logs
Bitwarden creates audit trails to help you keep track of provider, user, and group access to sensitive data
Flexible Integrations
Unite your existing systems with Bitwarden using SSO authentication, Directory services, or powerful APIs
Zero Knowledge, End-to-end Encryption
Everything stored in the Bitwarden Vault is secured with end-to-end AES-256 encryption. Bitwarden cannot see anything stored within user vaults, including passwords and websites.
Build Your Tech Stack
Bitwarden seamlessly integrates your existing technology stack with SAML 2.0 and OpenID connect.
Task | Reference Material |
|---|---|
Review/Attend a Bitwarden weekly demo | |
Review partner program overview | |
Watch the Bitwarden for MSPs webcast | |
Enterprise Introduction | |
Bitwarden Architecture | |
Best practices for new organizations |
Task | Reference Material |
|---|---|
Review the features within your Personal Vault | |
Understand Organizations | |
Importing vault items | |
Installing Bitwarden across your devices | |
Review item types | |
Item management | |
Using Bitwarden Send |
Task | Reference Material |
|---|---|
Understand user types and management | |
Understand collections | |
Understand enterprise policies |
Task | Reference Material |
|---|---|
Ensure the Provider Portal has been enabled | |
Review the Provider Portal user types and access control | |
Provider Portal user management | |
Provider Portal client management | |
Create new client organizations |
Action Items | Description |
|---|---|
Assign an executive sponsor | Identify a client champion. This should be a C-level or VP-level client executive ready to drive Bitwarden adoption. |
Make Bitwarden mandatory | Build Bitwarden into your services offering. |
Employ a training strategy | Based on user needs, provide training and documentation for different skill levels. |
Integrate with your user directory | By integrating with your existing directory, every employee can be automatically onboarded to Bitwarden when they join the company, as well as deprovisioned if they leave. |
Action Items | Description |
|---|---|
Schedule and record live training | Where and when? Onsite or web-based lunch and learning? Record the live training to share later. Post recorded training where employees can find them, so they can review as needed. |
Leverage existing Bitwarden materials | Tutorial videos, FAQs, Support resources, Recorded trainings, Handouts |
Incorporate materials in all email communications | Remind employees where they can find handouts and support resources to help them get started with Bitwarden |
Action Items | Description |
|---|---|
Bitwarden training for general end users. | |
Bitwarden training for more advanced users who want to take advantage of extra features. | |
Bitwarden training for administrators. | |
Join the Bitwarden team for an introductory session on the basics of employee security training. Security Training This session covers: Why it is important for organizations to clearly communicate security and compliance policies Social engineering and what to look out for Security across email, web, and mobile devices |
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