Bitwarden Business Support
For Teams and Enterprise plans

How to get help
Installation and use
For install and use questions, read through our comprehensive documentation at bitwarden.com/help
Comprehensive Documentation
Forums
Get assistance and feedback from the Bitwarden user base at community.bitwarden.com
Bitwarden Community Forums
Business support
Submit a ticket at bitwarden.com/contact. Be sure to use an email connected to your Bitwarden account.
Submit a Ticket
Our Mission
Provide our customers with a seamless and secure introduction to Bitwarden
Robust Teams and Enterprise Support Plans
All Teams and Enterprise Users receive Bitwarden Premium Business Support, which includes:
24x7 global support
Monitored email support
Ticket-based support
Priority ticket queuing
Escalation management
Additional options on request
Additional offerings
Training
Live training and demonstrations available, along with train the trainer options. For details on training material and options see bellow
Professional services
Have a Bitwarden Integration Engineer work with you to maximize your Bitwarden objectives and customize the experience for your workplace.
Quickstart bundle
Accelerate your path to security success with a bundle of training and professional services suited to your company.
Professional Training
Ensure success and create a smooth onboarding process for your team by adding Bitwarden training.
Get users up and running faster
Training options for every level of user
Session led by a Bitwarden expert
One-time and on-going programs available
Beginners
- The importance of password security
- Top Bitwarden features
- Optimizing your personal Vault
- Personal and Organizational Vaults
- Bitwarden sharing basics
- Join a public training
Manager/Power Users
- All General features PLUS:
- Collections, Groups, User Roles
- Sharing and unsharing
- Two-step login best practices
- Custom Fields
- Join a public training
Administrators
- All Power User features PLUS:
- User provisioning and succession
- Directory Connector
- Scaling your teams
- CLI and API
- Join a public training
Train the Trainer
- Overview of course materials
- Bitwarden training best practices
- Recommendations for training personalization and localization