Bitwarden Business Support
For Teams and Enterprise plans
How to get help
Installation and use
For install and use questions, read through our comprehensive documentation at bitwarden.com/help
Comprehensive Documentation
Forums
Get assistance and feedback from the Bitwarden user base at community.bitwarden.com
Bitwarden Community Forums
Business support
Submit a ticket at bitwarden.com/contact. Be sure to use an email connected to your Bitwarden account.
Submit a Ticket
Our Mission
Provide our customers with a seamless and secure introduction to Bitwarden
Robust Teams and Enterprise Support Plans
All Teams and Enterprise Users receive Bitwarden Premium Business Support, which includes:
24x7 global support
Monitored email support
Ticket-based support
Priority ticket queuing
Escalation management
Additional options on request
Additional offerings
Training
Live training and demonstrations available, along with train the trainer options. For details on training material and options see bellow
Professional services
Have a Bitwarden Integration Engineer work with you to maximize your Bitwarden objectives and customize the experience for your workplace.
Quickstart bundle
Accelerate your path to security success with a bundle of training and professional services suited to your company.
Professional Training
Ensure success and create a smooth onboarding process for your team by adding Bitwarden training.
Get users up and running faster
Training options for every level of user
Session led by a Bitwarden expert
One-time and on-going programs available
Beginners
- The importance of password security
- Top Bitwarden features
- Optimizing your personal Vault
- Personal and Organizational Vaults
- Bitwarden sharing basics
- Join a public training
Manager/Power Users
- All General features PLUS:
- Collections, Groups, User Roles
- Sharing and unsharing
- Two-step login best practices
- Custom Fields
- Join a public training
Administrators
- All Power User features PLUS:
- User provisioning and succession
- Directory Connector
- Scaling your teams
- CLI and API
- Join a public training
Train the Trainer
- Overview of course materials
- Bitwarden training best practices
- Recommendations for training personalization and localization
Engage Employees with Bitwarden Videos
Use some or all of the following videos to announce Bitwarden or Bitwarden training classes to your organization.
Check out our videos
Professional Services
Bitwarden Professional Services provide you with a technical product specialist to maximize the value of your Bitwarden investment and meet your vision for secure password management.
Our specialists are experts in a wide variety of identity and access management topics and can assist with installation, onboarding users, configuration, workflows, and solution architectures.
These experts combine hands on assistance as well as skills transfer, mentoring, and consulting
What you get:
Time to value to meet your business objectives
Custom deployment for your configuration
Mentoring and knowledge transfer for key members
Experts that embed with in your team
Guided industry best practices
Quick Start Bundle
Bitwarden offers a quick start bundle in 5-hour and 10-hour increments. Each bundle includes training hours and professional services hours specific to your company needs.
What you get:
Quick Start Training
