Bitwarden Channel Partner of the Quarter: ATB Technologies, industry-leading St. Louis-based MSSP

Founded: 2002

Size of company: 32

Industry: IT services and support

Location: St. Louis

Length of time using Bitwarden: 3 years

Number of clients: 35

Number of Bitwarden seats managed: Around 500

Based in St. Louis, Missouri, ATB Technologies is a managed service provider (MSP) offering IT services and support to over 30 clients in the St. Louis area. The company is selective and specific about the type of customers it brings on, with a focus on delivering an IT security service stack that meets a variety of needs. Operating in the manufacturing, non-profit, and financial services spaces, those customers were, as part of their overall security stack, seeking a password management solution that was comprehensive and easy-to-use.

ATB Technologies chose Bitwarden as its one and only password management tool because it was drawn to the full suite of features Bitwarden provides. The team was particularly excited about the overall ease-of-use for users whose technical capabilities varied. “We have clients that are extremely sophisticated with technology and others who have budding skills,” said Miller. 

Miller also cited the Bitwarden integration with two-factor authentication (2FA) technologies and its cross-platform reach, noting that the Chrome extension is particularly useful. “The Chrome extension has made life easy,” said Miller. “You login once, it’s there. It autofills passwords. The Bitwarden Family for Enterprise is also an added bonus. It’s nice to be able to share credentials with family members for personal reasons outside of the work setting.”

“Bitwarden is a strategic, core part of the package we offer,” said Miller. “It’s a big piece of it and all the pieces make the whole. The fact that we can offer it, we can support it for the client’s needs, these are all advantages to our overall business. I can also attest to it from an internal perspective. In our support of customers, it is extremely important that ATB Technologies utilize strong and unique passwords.”

Miller enthusiastically recommends Bitwarden to other MSPs considering password management solutions. “In contrast to competing vendors, Bitwarden has shown its willingness to partner with us and listen to what we have to say. As a smaller organization, to be able to have a say and know that our feedback is taken into account is tremendous. Bitwarden has been a great product for us. It has the flexibility and security our team wanted.”