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The Bitwarden Blog

Bitwarden takes lead in customer experience industry ranking

authored by:
Vivian Shic
posted on:
May 23, 2022

Bitwarden was recognized as a champion in the 2022 Password Management Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group.

Read the full 2022 Emotional Footprint report

The ranking, based on user surveys and sentiment, represents the complete and aggregated satisfaction score from real Bitwarden end users. Bitwarden received a composite score of 9.2 for customer experience, and an Emotional Footprint score of +93, with perfect scores around reliability and product effectiveness.

emotional footprint image The Emotional Footprint is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation

Thank you, Bitwarden community!

The entire community plays a critical role in the Bitwarden approach to open source product development, based on trust and transparency. Your ongoing support is a reason why Bitwarden is able to continue to provide password security for all.

Bitwarden offers free trials for business, and free and premium plans for individuals. Get started with Bitwarden today.

About the Emotional Footprint Report

The Emotional Footprint Report is based entirely on user review data and is free of traditional ranking components such as market presence and analyst opinion.

SoftwareReviews evaluates and ranks products based on emotional response ratings submitted by real customers. User-submitted responses are then tracked across 26 dimensions spanning five categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The aggregated results based on vendor-client relationship and product effectiveness create a trustworthy indicator of overall user satisfaction toward the vendor and product.

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