Site Reliability Engineer

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

As a Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time. 

RESPONSIBILITIES

• Take ownership of the Bitwarden cloud infrastructure
• Evaluate current infrastructure and, on a regular basis, make recommendations for improvements, cost management, and scalability
• Operationalize the Bitwarden cloud infrastructure to ensure supportability as we expand our product portfolio and to new markets
• Implement site reliability tools, monitoring, early warning and alert systems, and performance measurement across the Bitwarden cloud
• Partner with engineering, product and other teams to perform architecture, infrastructure and security changes necessary to accommodate new application functionality and scaling needs
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Create and maintain infrastructure design and implementation documentation to include diagrams such as data ingress/egress, topology, security, server/service and others as needed
• Participate in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with stakeholders to balance technical and business outcomes
• Contribute to IaC and participate in deployments
• Work with product owners to define/measure SLI/SLOs
• Work with cloud native technologies, applying latest best practices
• Work collaboratively to continually improve deployments and testing

WHAT YOU BRING TO BITWARDEN

• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Policy management experience (Calico, OPA, etc)
• Familiarity with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

NICE-TO-HAVES

• Startup experience
• Open source experience
• User of Bitwarden
• Experience with database administration

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages: 

• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.