Sales Development Representative (Inbound)

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

As an inbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, initiating new relationships, and setting the stage for our sales team's success. You will engage in sales activities with inbound leads, showcasing our offerings compellingly through various channels.

This is an all-remote team and we’re looking for someone located in Europe or the UK. As Bitwarden does not have an EU or UK business entity setup, this role will be filled with a full-time contractor. 

RESPONSIBILITIES

• Proactively respond to inbound sales inquiries from potential customers and partners.
• Manage and maintain both an inbound sales pipeline ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead response time and follow-up intervals.

WHAT YOU BRING TO BITWARDEN

• 1 - 3 years of relevant experience in the technology / SaaS space.
• Strong written and verbal communication skills with the ability to quickly articulate technical information concisely. 
• Effective problem-solving abilities, coupled with strong time management, and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment. 
• Collaborative team player willing to share best practices and learn from others. 
• Demonstrates persistence, resilience, and a proactive approach to issue resolution. 
• A 4-year degree or equivalent is preferred.

NICE-TO-HAVE’S

• Previous experience as a Sales Development Representative.
• Experience using a CRM tool such as HubSpot or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.

WHAT TO EXPECT IN THE INTERVIEW PROCESS

Selected candidates will be invited to progress through the following stages: 

• Screening Call with Recruiting Manager
• Interview with Sales Operations Manager
• Interview with Head of Enablement
• SDR Skills Assessment
• Interview with CSO
• References

A FEW REASONS TO WORK WITH US

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.