General FAQs

This article contains frequently asked questions (FAQs) about general vault management and Bitwarden functionality.

Most asked questions

Q: What do I do if I forgot my master password?

A: As a zero-knowledge encryption solution, Bitwarden and its systems have no knowledge of, way to retrieve, or way to reset your master password. If you have already lost your master password, there is unfortunately no way for the team to recover the account. For help understanding what to do next, or what to do proactively to protect yourself from such a scenario, refer to the article on your master password.

Q: Is there a way for someone to access my vault items in case of emergency?

A: There is! Users with a premium subscription can proactively setup trusted emergency contacts who can access your vault in case of emergency. For more information, see Emergency Access.

Q: How do I change my master password hint?

A: To change your master password hint:

  1. Open the web vault, select the profile icon and choose Account Settings from the dropdown.

  2. From the account settings menu, select the Security page and the Master Password tab.

  3. To change just your hint, enter your current master password in the Current Master Password, New Master Password, and Confirm Master Password boxes to prevent it from being changed, and enter a hint in the Master Password Hint box.

  4. Select the Change Master Password button.

Q: How do I change my email address?

備考

Changing your account email address will not change the address that received 2FA codes if you are using two-step login via email.

A: To change the email address attached to your account:

  1. Open the web vault, select the profile icon and choose Account Settings from the dropdown.

  2. On the My Account page, find the Change Email section.

  3. Enter your current Master Password to prove you have the authority to take this action, and specify the New Email you'd like to change to.

  4. Select the Continue button.

    Bitwarden will email a verification code to the specified email address. Check your inbox for the code and enter it into the Code text input displayed in your web vault to finalize the change. If you don't receive the verification code, check your spam folder. You can also whitelist no-reply@bitwarden.com to help ensure delivery in the future.

    tip

    If you have a paid subscription, also contact us to let us know about the change so that we change your billing information.

When you change your email address, you should immediately logout of all Bitwarden apps you use, and log back in with the new credentials. Sessions using a "stale" email address will eventually be logged out.

Q: What features are unlocked when I verify my email?

A: When you verify your email address, you'll unlock the ability to create file Sends (provided you also have access to premium features).

Q: Why is a vault item missing from my mobile app, desktop app, or browser extension?

A: Typically, this is because am app's vault data has fallen behind a web vault or other app's. Performing a vault sync should bring everything up to date. For more information, see Sync your Vault.

Q: What's the safest way to make a backup of my vault data?

A: You can use encrypted exports to make secure long-term backups of your vault data that are encrypted with your account encryption key.

Alternatively, you can use a program such as PeaZip to create an encrypted archive of the file after exporting a plaintext file from Bitwarden.

You can learn more about PeaZip here:

注意

Disclaimer: PeaZip is a third-party program and is not supported by Bitwarden. These links were shared with you as an alternative for use at your own risk.

Q: Can I set Bitwarden to automatically start when my computer starts?

A: You can set the Bitwarden desktop app to automatically open on startup.

  1. Select the Start (Windows Logo) button, select All apps, and scroll to find the Bitwarden shortcut.

  2. Right-click the Bitwarden desktop app, select More, and then select Open file location.

  3. With the file location open, press the Windows logo key + R, type shell:startup, then select OK. This opens the startup folder.

  4. Copy and paste the shortcut to the Bitwarden desktop app from the file location to the startup folder.

Q: Why am I getting a ‘New Device’ email?

A: Typically this occurs for users that have a setting on their browser which clears their local storage and/or cookies whenever they close the browser or while they are using the browser. There are extensions that perform these actions. If this happens, you lose the indicator which tells our servers that it is an existing device. New device notification messages are not contingent on the IP address, only the device itself. We use local storage in the browser or client to label the device with an id. If that id has never logged in before then you will get an email. If a user clears this local storage, a new id is generated for that device and it will get a new email.

You may need to make an exception for Bitwarden or configure your whitelist to keep the cookie or local storage from being cleared for Bitwarden. This could also happen if you have your browser set to never remember history.

Other questions

Q: Can I install Bitwarden without Google Play, for instance on F-Droid?

A: Yes! You can download directly from GitHub https://github.com/bitwarden/mobile/releases or via F-Droid by adding our repo https://mobileapp.bitwarden.com/fdroid/, which removes all non-approved libraries.

Unfortunately, F-Droid can not compile our app from source as it is based on Xamarin and it is not supported by F-Droid's current compiler methods, so we must use a separate repo.

Q: Can I turn off automatic updates for Bitwarden?

A: Yes! On Windows, you can add the environment variable ELECTRON_NO_UPDATER=1 to your desktop app template to prevent automatic update procedures from trying and failing on your end-user workstations. Learn how to set environment variables for desktop apps.

注意

Like with any software, running old versions may present a security risk.

Q: I need an old password! Can I view the history of a password that I changed in Bitwarden?

A: Yes! You can view the last five passwords for any login Item. Open the item in question and select the "1" next to password history near the bottom of the window.

注意

Clicking on the number will expose the historical password values in plain text immediately.

Q: I forgot to save a generated password! Can I view the history of generated passwords?

A: Yes, you can view the history of the password generator from that client application's generator screen. Please note this history is separate per app and is not synchronized between devices.

Q: What happens when I purge my vault?

A: When you purge an individual vault, all vault items and folders will be deleted. When you purge an organization vault, all shared (for example owned by the organization) vault items will be deleted however existing users, collections, and groups will remain in place.

Q: Can I print my vault data?

A: Not directly from Bitwarden, however you can export your vault data as a .csv or .json file and print it out from your text editor.

Q: Does Windows Clipboard store copied passwords?

A: Windows Clipboard will save a list of previously copied items. Windows Clipboard settings can be accessed by accessing Settings and clipboard.

注意

Windows Clipboard history can be toggled on/off in the Clipboard setting menu. However, this will not delete existing items in the clipboard. In order to clear copied passwords, select Clear under the Clear clipboard data option.

Q: Does uninstalling or deleting my Bitwarden app also delete my vault data?

A: No, deleting a Bitwarden app/extension will not delete your vault data. Vault data will remain encrypted on the server. If you wish to permanently delete your vault data, see Delete an Account or Organization.


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