# Adoption checklist

Use this checklist to help drive adoption, ensuring ongoing engagement of Bitwarden beyond initial implementation.

## Awareness and communication

**Drive ongoing visibility and awareness of Bitwarden value** 

- Send Bitwarden monthly/quarterly newsletters with tips, reminders, and updates
- Use email, intranet, or collaboration platforms
- Plan regular communication about Bitwarden and password security
- Conduct periodic awareness campaigns on password security best practices via email, posters, intranet, or videos
- Highlight risks of password reuse and weak passwords
- Encourage C-suite leaders to promote use of Bitwarden to their direct reports or in larger-audience newsletters

**Support links:**

- [Customer activation kit](https://bitwarden.com/help/customer-activation-kit/)
- [Bitwarden posters](https://bitwarden.com/resources/bitwarden-posters/)
- [Bitwarden brand materials](https://bitwarden.com/brand/)
- [Onboarding email templates](https://bitwarden.com/help/customer-success-hub/)

## Training and enablement

**Equip users with the knowledge they need to succeed** 

- Conduct Bitwarden-led training for all users
- Schedule in-person/virtual sessions with Bitwarden training team
- Different sessions across roles and departments
- Leverage Bitwarden training materials and FAQs with solutions
- Host user guides and training materials on internal knowledge base or shared repositories

**Support links:**

- [Disabling browser autofill](https://bitwarden.com/help/disable-browser-autofill/)
- [Import data from Chome or Edge](https://bitwarden.com/help/import-from-chrome/)

## Support and engagement

**Ensure users are supported and feel empowered throughout their journey**

- Offer ongoing support channels for users (support email, chat, or office hours)
- Ensure clear access for questions/assistance
- Identify and empower Bitwarden champions within teams or departments
- Provide these individuals with extra training and resources
- Encourage sharing experiences and helping colleagues
- Design user adoption incentives and success metrics

**Support links:**

- [Identifying your Bitwarden Champion](https://bitwarden.com/blog/deployment-strategies-for-password-managers/#champion-opt-in-first/)

## Advocacy and success stories

**Build internal momentum and trust through proven impact**

- Highlight success stories and benefits for all users
- Share examples of improved security and workflows

**Support links:**

- [Bitwarden case studies](https://bitwarden.com/case-studies/)

## Adoption monitoring and user feedback

**Track progress and gather feedback to refine your strategy**

- Track the number of active Bitwarden users in the organization
- Use admin console to monitor active user logins
- Track over time to assess adoption strategies
- Monitor and track feedback on key features (autofill, password saving, password sharing)
- Check indicators of usage such as stored credentials in organization vaults
- Conduct periodic user experience surveys
- Identify roadblocks and suggestions for improvement

**Support links:**

- [Member access reports](https://bitwarden.com/help/reports/#member-access/)

## Troubleshooting and continuous improvement

**Address common challenges and iterate on user experience**

- Monitor support requests for recurring issues (eg. vault confusion, extension issues)
- Identify common challenges users face during onboarding and usage
- Leverage Bitwarden training materials and FAQs

Support links:

- [Member access reports](https://bitwarden.com/help/reports/#member-access/)

## Strategic security alignment

**Position Bitwarden as a key pillar in your security strategy**

- Emphasize Bitwarden in improving organizational security posture
- Explain how Bitwarden reduces breach risks, aids compliance, and promotes safe practices
- Position as key security strategy component
- Highlight value beyond password management (Bitwarden Send, storing sensitive information such as credit cards, identities, notes, and more)
- Quantify Bitwarden security gains
- Use testimonials from early adoptors