# Enterprise Help Desk

As an IT support professional, you're the go-to resource when employees run into Bitwarden issues. This training covers the most common help desk scenarios for Bitwarden Enterprise, from resetting a master password to troubleshooting Vault access for your organization's users. Step-by-step video tutorials help you resolve employee issues quickly and keep your organization's access secure and uninterrupted.

## Access

### Approve a device request (1 min)

Learn to review and approve device access requests in the Admin Console so employees can quickly regain access to their Vault.

[![Vimeo Video](https://vumbnail.com/1191294901.jpg)](https://vimeo.com/1191294901)
*[Watch on Vimeo](https://vimeo.com/1191294901)*

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## Recovery

### Recover a member account (2 min)

Easily recover a member account for someone who has forgotten their master password or lost all their trusted devices.

[![Vimeo Video](https://vumbnail.com/1190598451.jpg)](https://vimeo.com/1190598451)
*[Watch on Vimeo](https://vimeo.com/1190598451)*

## Security

### Send a password change request

Bitwarden makes it easy to prompt users to change at-risk passwords.

[![Vimeo Video](https://vumbnail.com/1192034974.jpg)](https://vimeo.com/1192034974)
*[Watch on Vimeo](https://vimeo.com/1192034974)*

## Support

### Interroger Smart Search

Trouvez des réponses instantanément avec **Bitwarden Smart Search**. 

[Embedded content componentCtaLink]### Demander à la communauté

Échangez avec des utilisateurs Bitwarden expérimentés qui partagent des astuces et résolvent les problèmes ensemble. Posez vos questions sur les [forums de la communauté](https://community.bitwarden.com/c/support/pm-ask-the-community/) ou sur [Reddit](https://www.reddit.com/r/Bitwarden/new/).

### Contacter l’assistance

Vous rencontrez un problème technique ou avez des questions sur votre compte ? Contactez l’équipe d’assistance Bitwarden pour obtenir une aide directe.

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