# Enterprise Help Desk

As an IT support professional, you're the go-to resource when employees run into Bitwarden issues. This training covers the most common help desk scenarios for Bitwarden Enterprise, from resetting a master password to troubleshooting Vault access for your organization's users. Step-by-step video tutorials help you resolve employee issues quickly and keep your organization's access secure and uninterrupted.

## Access

### Approve a device request (1 min)

Learn to review and approve device access requests in the Admin Console so employees can quickly regain access to their Vault.

[![Vimeo Video](https://vumbnail.com/1191294901.jpg)](https://vimeo.com/1191294901)
*[Watch on Vimeo](https://vimeo.com/1191294901)*

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## Recovery

### Recover a member account (2 min)

Easily recover a member account for someone who has forgotten their master password or lost all their trusted devices.

[![Vimeo Video](https://vumbnail.com/1190598451.jpg)](https://vimeo.com/1190598451)
*[Watch on Vimeo](https://vimeo.com/1190598451)*

## Security

### Send a password change request (1 min)

Bitwarden makes it easy to prompt users to change at-risk passwords.

[![Vimeo Video](https://vumbnail.com/1192034974.jpg)](https://vimeo.com/1192034974)
*[Watch on Vimeo](https://vimeo.com/1192034974)*

## Support

### Pregúntale a Smart Search

Encuentra respuestas al instante con **Bitwarden Smart Search**. 

[Embedded content componentCtaLink]### Pregúntale a la comunidad

Conéctate con usuarios experimentados de Bitwarden que comparten consejos y resuelven problemas juntos. Haz preguntas en los [foros de la comunidad](https://community.bitwarden.com/c/support/pm-ask-the-community/) o en [Reddit](https://www.reddit.com/r/Bitwarden/new/).

### Contactar a soporte

¿Tienes un problema técnico o preguntas sobre tu cuenta? Contacta al equipo de soporte de Bitwarden para recibir ayuda directa.

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