# Channel Partner of the Quarter: MSP leader Cybernet Evolution nears 100% password management adoption among clients ## Overview **Founded:** 1996 **Location:** Southport, Gold Coast, Australia **Industry:** Managed IT Services **Number of clients:** 60 **Bitwarden seats managed:** 650 Australian-based managed service provider (MSP) IT leader Cybernet Evolution offers extensive security solutions to clients across various sectors, including automotive and sports clubs. In partnership with Bitwarden, Cybernet Evolution achieved nearly 100% adoption among its clients — demonstrating the accessibility and trust Bitwarden brings to organizations with varied digital security familiarity. ## Table of Contents [Situation: A need for reliable, scalable password management](https://bitwarden.com/en-gb/resources/bitwarden-channel-partner-cybernet-evolution/#situation-a-need-for-reliable-scalable-password-management/) [Solution: Bitwarden delivers versatile, user-friendly password management](https://bitwarden.com/en-gb/resources/bitwarden-channel-partner-cybernet-evolution/#solution-bitwarden-delivers-versatile-user-friendly-password-management/) [Results: Enhanced client satisfaction and operational efficiency](https://bitwarden.com/en-gb/resources/bitwarden-channel-partner-cybernet-evolution/#results-enhanced-client-satisfaction-and-operational-efficiency/) ## Situation: A need for reliable, scalable password management Cybernet Evolution had previously offered password management solutions like LastPass and Myki, but challenges arose when Myki was acquired, and LastPass lacked MSP-focused functionality.  “We used both LastPass and Myki. LastPass made it difficult to acquire MSP licenses,” said Warrick Allwood, CEO of Cybernet Evolution. “Myki was eventually acquired. It was clear we needed a more scalable, reliable solution.”​ The team wanted a password management solution that was [end-to-end, zero knowledge encrypted](https://bitwarden.com/en-gb/blog/end-to-end-encryption-and-zero-knowledge/), straightforward to deploy across multiple devices and platforms, meeting their clients’ evolving security demands. With clients spanning industries, including the automotive space and sports clubs, Cybernet Evolution also required a solution that could scale easily and align with their managed services model, integrating seamlessly without creating additional billing complexities. “We needed something that was going to be easy to use as password management is one of the hardest things to onboard,” said Edwin Luck, technical director at Cybernet Evolution. “We come from a group of users that don’t have any password management experience. Password management is not just a solution but is part of a security policy we try to develop with our clients. Bitwarden is a seamless solution that helps us enforce this policy.” ## Solution: Bitwarden delivers versatile, user-friendly password management Cybernet Evolution chose Bitwarden as their MSP password management tool, citing key features, including ease of use, device flexibility, and support for zero knowledge architecture. Cybernet Evolution is especially impressed by the Bitwarden: - **Zero knowledge security model**: The Bitwarden approach to zero knowledge encryption ensures that the encryption key remains exclusively with the user, providing peace of mind and heightened security. “Zero knowledge was obviously the first thing that I was looking for in a solution,” said Luck. “Clients appreciate knowing that they hold their own encryption keys, which means no one, not even Bitwarden, ever has access to their data.” - **Open source community**: As a solution backed by the open-source community, Bitwarden met Cybernet Evolution’s rigorous standards for transparency and trust. - **Cross-platform compatibility**: Bitwarden supports desktop, browser, mobile, and tablet devices, enabling Cybernet Evolution to meet its clients’ diverse technical needs. - **Features that fit organizations of every size**: From medium to large organizations, Bitwarden offers password management solutions tailored to all of Cybernet Evolution’s clients, regardless of their size.  Deployment and onboarding are streamlined, with the majority of Cybernet Evolution’s clients using the Bitwarden browser extension. Cybernet Evolution also provides in-person, 1:1 training to encourage high adoption and adherence to best practices. ## Read more: [Why open source delivers transparency and security for enterprises](https://bitwarden.com/en-gb/blog/why-open-source-delivers-transparency-and-security-for-enterprises/) ## Results: Enhanced client satisfaction and operational efficiency Bitwarden quickly became a core part of Cybernet Evolution’s managed service stack, enhancing productivity and user satisfaction among their clients. The benefits included: - **High adoption and ease of use**: Cybernet Evolution achieves nearly 100% adoption among their clients, thanks to mandatory training, most of which is delivered 1:1, in person. - **Improved security practices**: Clients can seamlessly enforce strong password policies and utilize built-in time-based one-time passcode (TOTP) and multifactor authentication (MFA) capabilities, reducing security risks and simplifying access management. - **Centralized credential control**: The Bitwarden collections organization feature provides Cybernet Evolution’s clients with greater control over shared passwords, enhancing collaboration while protecting critical business information. Cybernet Evolution’s success with Bitwarden has not only strengthened their relationships with clients but also reaffirmed their commitment to delivering security solutions that are both practical and effective. **“Bitwarden ticks all the boxes. It’s easy to use and it’s secure,”**said Warrick Allwood, sales director, Cybernet Evolution.  Allwood continued, “Bitwarden has been a great part of our managed services product suite. We get great feedback from our clients, who feel like they’re getting a great value, and have responded very positively to our managed service offerings.” Cybernet Evolution is actively expanding, signaling a commitment to growth and reaching new markets. As the company continues to scale, Cybernet Evolution envisions Bitwarden as a key partner in their journey to deliver innovative security solutions to clients. With plans to explore advanced authentication technologies, such as passkeys, Cybernet Evolution is positioned to lead in providing seamless, future-ready security experiences. ### Get started with Bitwarden Interested in becoming a member of the Bitwarden Partner Program? Find out more [here](https://bitwarden.com/en-gb/partners/). You can also learn more about what Bitwarden can do for your business and sign up for a [free 7-day trial](https://bitwarden.com/en-gb/trial/)! ## Get powerful, trusted password security now. Pick your plan. ## Personal ### Just getting started? *Get basic password management today. Always free.* [Create Free Account](https://bitwarden.com/go/start-free/) --- ### Premium **$1.65** *per month* *Billed annually at $19.80* Enjoy premium features - Integrated authenticator - File attachments - Emergency access - Phishing blocker - Security reports and more Share vault items with one other user [Create Premium Account](https://bitwarden.com/go/start-premium/) --- ### Families **$3.99** *per month* *Up to 6 users, billed annually at $47.88* Secure your family logins - 6 premium accounts - Unlimited sharing - Unlimited collections - Organisation storage Share vault items between six people [Start Free Families Trial](https://bitwarden.com/go/start-families-trial/) --- Pricing shown in USD and based on an annual subscription. Taxes not included. ## Business ### Teams *For teams and growing companies that need to move quickly.* **$4** *per month / per user, billed annually* **No compromise** All Premium features, plus advanced capabilities such as: - Share credentials securely - Audit activity with event logs - Synchronise your existing directory - Automate provisioning with SCIM [Start Free Trial](https://bitwarden.com/go/start-teams-trial/) --- ### Enterprise *For businesses that need advanced protection and control.* **$6** *per month / per user, billed annually* **Maximum protection** All Premium and Teams features, plus enterprise-level capabilities such as: - Granular access control - Passwordless SSO integration - Easy account recovery - Flexibility to self-host - Access Intelligence risk remediation [new] - Free Families plan for all users [Start Free Trial](https://bitwarden.com/go/start-enterprise-trial/) --- ### Talk to Sales *For large organisations, talk to an expert about a tailored plan and learn how Bitwarden can:* *per month* - Reduce cyber security risk - Boost productivity - Integrate seamlessly Bitwarden scales with businesses of any size to bring password security to your organisation [Talk to Sales](https://bitwarden.com/talk-to-sales) --- Pricing shown in USD and based on an annual subscription. Taxes not included.