# Automated Logic solves access management challenges with Bitwarden Automated Logic selected Bitwarden Password Manager for its strong encryption and zero-knowledge model. --- ## Overview [Automated Logic](https://www.automatedlogic.com/en/), a business unit of [Carrier](https://www.carrier.com/carrier/en/worldwide/) (a global provider of sustainable and intelligent building and cold chain solutions), is responsible for the designing, installing, and servicing building automation systems (also known as BASs). The foundation of strong BASs rests on operational technology (OT) that makes modern buildings comfortable and efficient and reduces the cost of operation for their owner. This is accomplished through sensors that determine the current state of systems and occupants and then send signals to electromechanical equipment to affect the systems they control.  Automated Logic’s BASs are architected around Web Control, a central server that accesses customer networks so it can perform its building automation services. But, that access also presents security risks. ## Table of Contents [Overview](https://bitwarden.com/en-gb/resources/automated-logic-solves-access-management-challenges-with-bitwarden/#overview/) [Watch the presentation](https://bitwarden.com/en-gb/resources/automated-logic-solves-access-management-challenges-with-bitwarden/#watch-the-presentation/) [Challenges of Access Management](https://bitwarden.com/en-gb/resources/automated-logic-solves-access-management-challenges-with-bitwarden/#challenges-of-access-management/) [Solution requirements](https://bitwarden.com/en-gb/resources/automated-logic-solves-access-management-challenges-with-bitwarden/#solution-requirements/) [Get started with Bitwarden](https://bitwarden.com/en-gb/resources/automated-logic-solves-access-management-challenges-with-bitwarden/#get-started-with-bitwarden/) ## Watch the presentation [![YouTube Video](https://img.youtube.com/vi/jtBGfUBSyGw/maxresdefault.jpg)](https://www.youtube.com/watch?v=jtBGfUBSyGw) *[Watch on YouTube](https://www.youtube.com/watch?v=jtBGfUBSyGw)* *Building Credential Management to Scale Business Management* > Visit [opensourcesecuritysummit.com](https://bitwarden.com/en-gb/open-source-security-summit/) to learn more about this annual conference. ## Challenges of Access Management While the need to operate on customer networks and customer infrastructure was non-negotiable, Automated Logic found that it was being presented with inconsistent methods of access to customer networks. It had to keep track of shared, individual, and service account credentials - all of which were required to change regularly due to password rotation. The company also kept track of individual credentials associated with its application server and the databases it uses. Automated Logic goes to market through field offices, which are managed by different sets of [employees](https://bitwarden.com/en-gb/blog/employee-password-management-onboarding-and-beyond/). The employees had done the best they could to manage the credentials complexity. Unfortunately, the nature of the problem meant the company was still left in a sub-optimal state.  “There wasn’t any consistency in the way these credentials were tracked,” said Ed Horn, software product manager with Automated Logic. “Credentials were generated that were either predictable or outright reused. Most people can recognize that state of affairs carries with it a very specific and worrisome set of risks.” Adds Horn, “As a service business, our ability to gain access to customer systems and be able to affect fixes or updates is critical to our success as a business. Having credentials in the hands of individuals, so only they have access, or having credentials that are poorly managed or inaccessible - that was enough to keep us up at night. So in an effort to ensure that access was reliable, the credentials were often created to be predictable. People who had legitimate business knowledge of these credentials would have knowledge of credentials for new customer sites and new installations, regardless of whether or not a legitimate business need had elapsed. And that is not a great situation.” ## Solution requirements The leadership team at Automated Logic realized it needed a solution to its access management challenges. The solution they landed on was a password vault solution - specifically, Bitwarden.  Ahead of selecting Bitwarden, the team developed a list of requirements for their optimal password management vault. Those requirements included: - Multi-device access - [Strong encryption](https://bitwarden.com/en-gb/blog/bitwarden-security-fundamentals-and-multifactor-encryption/) - [Zero-knowledge model](https://bitwarden.com/en-gb/blog/end-to-end-encryption-and-zero-knowledge/) - Single-sign on integration - Secure method of sharing credentials and notes - Centralized management - [Credential autofill](https://bitwarden.com/en-gb/blog/what-is-bitwarden-autofill-and-how-do-you-use-it/) in Chrome and Edge browsers Automated Logic conducted extensive research as it sought to identify the password management vault solution best suited to meet its needs. The team visited support forums (including Reddit) and perused feedback on social media before narrowing down its list to two partners. Automated Logic then engaged in comprehensive and thorough pilots with both solutions in order to make its final decision. Piloting the solutions was advantageous for many reasons, not least of which included the ability of Automated Logic employees to test out both options. Ultimately they decided to select Bitwarden as their password management solution, having landed on four compelling factors: - User preference - Admin preference - Technology/reliability - Partnership with the solution provider > “In summary, it really all came down to a few things,” said Horn. “It’s user preference - that’s obvious. It's an admin and management preference, so how well it fits with your business. And certainly the thing everyone thinks about, is the technology right? Does it fit? But truly, at the end of the day our selection came down to partnership. And it was really about selecting a business partner to move us forward in our quest for better security.” ## Get started with Bitwarden Ready to get started with Bitwarden? Sign up for a [free Bitwarden account](https://bitwarden.com/en-gb/pricing/), or register for a [7-day free trial of our business plans](https://bitwarden.com/en-gb/pricing/business/) to help keep your business and team safe online. ## Get powerful, trusted password security now. Pick your plan. ## Personal ### Just getting started? *Get basic password management today. Always free.* [Create Free Account](https://bitwarden.com/go/start-free/) --- ### Premium **$1.65** *per month* *Billed annually at $19.80* Enjoy premium features - Integrated authenticator - File attachments - Emergency access - Phishing blocker - Security reports and more Share vault items with one other user [Create Premium Account](https://bitwarden.com/go/start-premium/) --- ### Families **$3.99** *per month* *Up to 6 users, billed annually at $47.88* Secure your family logins - 6 premium accounts - Unlimited sharing - Unlimited collections - Organisation storage Share vault items between six people [Start Free Families Trial](https://bitwarden.com/go/start-families-trial/) --- Pricing shown in USD and based on an annual subscription. Taxes not included. ## Business ### Teams *For teams and growing companies that need to move quickly.* **$4** *per month / per user, billed annually* **No compromise** All Premium features, plus advanced capabilities such as: - Share credentials securely - Audit activity with event logs - Synchronise your existing directory - Automate provisioning with SCIM [Start Free Trial](https://bitwarden.com/go/start-teams-trial/) --- ### Enterprise *For businesses that need advanced protection and control.* **$6** *per month / per user, billed annually* **Maximum protection** All Premium and Teams features, plus enterprise-level capabilities such as: - Granular access control - Passwordless SSO integration - Easy account recovery - Flexibility to self-host - Access Intelligence risk remediation [new] - Free Families plan for all users [Start Free Trial](https://bitwarden.com/go/start-enterprise-trial/) --- ### Talk to Sales *For large organisations, talk to an expert about a tailored plan and learn how Bitwarden can:* *per month* - Reduce cyber security risk - Boost productivity - Integrate seamlessly Bitwarden scales with businesses of any size to bring password security to your organisation [Talk to Sales](https://bitwarden.com/talk-to-sales) --- Pricing shown in USD and based on an annual subscription. Taxes not included.