# Ongoing Administration

To access a [client organization](https://bitwarden.com/en-gb/help/providers/#client-organizations/) as a [service user](https://bitwarden.com/en-gb/help/provider-users/#provider-user-types/):

1. Open the **Provider Portal** using the product switcher:

![Product switcher - Provider Portal](https://bitwarden.com/assets/4xn04Sj9u8n73TPxZUWi5f/dac0d56f47a05e2d8b28754e997a1391/2025-02-25_15-16-00.png)
2. Select the client organization to administer from the **Clients** tab:

![Provider Portal](https://bitwarden.com/assets/7AoSHeZgJJTBXQmpZ13UBr/56ca464fe6987c8c5fc8e7099235d640/2025-02-25_15-17-46.png)

Once in the client's Admin Console you can fully administer the client organization, including the following important tasks:

> [!TIP] No more provider-managing items
> Provider users may no longer directly view, manage, create, or export items in client organizations' vaults. Provider users may, however, import vault data directly to client organizations.

| **Task** | **Description** | **Resources** |
|------|------|------|
| Add and remove users | Onboard and offboard users from Bitwarden as they join and leave the customers' organization. | [User onboarding](https://bitwarden.com/en-gb/help/managing-users/#add-new-members/) [User offboarding](https://bitwarden.com/en-gb/help/managing-users/#remove-users/) |
| Change user permissions | When end-users change roles, change their permissions as appropriate. | [User types and access control](https://bitwarden.com/en-gb/help/user-types-access-control/) |
| Add and remove user seats | As the customers' business grows, manage the number of user seats for the client organization. | [Manage user seats](https://bitwarden.com/en-gb/help/provider-billing/) |
| Reset users' master passwords | If enabled, use Account Recovery reset to recover end-user accounts if they forget their master password. | [Account Recovery](https://bitwarden.com/en-gb/help/account-recovery/) |
| Secure one-time sharing | Use Bitwarden for secure one-time sharing of credentials, documents, and more. | [Create a Send](https://bitwarden.com/en-gb/help/create-send/) |
| Monitor vault health | Use organization vault health reports and event logs to keep an eye on the overall health of the client organization. | [Vault health reports](https://bitwarden.com/en-gb/help/reports/) [Event logs](https://bitwarden.com/en-gb/help/event-logs/) |

Additionally, **if your service users help to train customers' end-users to use Bitwarden**, the following resources may be helpful:

| **Task** | **Description** | **Resources** |
|------|------|------|
| User registration | Help end-users register for Bitwarden accounts. | [Register](https://bitwarden.com/en-gb/go/start-free/) |
| Watch training videos | Pass along some of the trainings we have conducted in the past. | [Getting started with Bitwarden](https://bitwarden.com/en-gb/getting-started/) |
| Help users import their data | If permitted by your customer, give users instructions for importing their individual vault data to Bitwarden. | [Import data to your vault](https://bitwarden.com/en-gb/help/import-data/) |
| Help setup two-step login | Give users instructions to help facilitate setup of two-step login. | [Two-step login methods](https://bitwarden.com/en-gb/help/setup-two-step-login/) |
| Demonstrate Bitwarden apps | Help users understand the benefits of Bitwarden mobile apps, browser extensions, and other apps. | [Getting started guides](https://bitwarden.com/en-gb/help/password-manager-overview/#clients/) |
| Register for demos | Encourage power users to learn independently by attending a weekly demo. | [Bitwarden events](https://www.crowdcast.io/bitwarden) |