# Bitwarden takes lead in customer experience industry ranking

Named 2022 champion in Info-Tech SoftwareReview Emotional Footprint Award for password management

*By Vivian Shic*

*Published: May 23, 2022*

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Bitwarden was recognized as a champion in the 2022 Password Management Emotional Footprint report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. 

Read the full [2022 Emotional Footprint report](https://start.bitwarden.com/hubfs/PDF/2022-pm-emotional-footprint-report.pdf) 

The ranking, based on user surveys and sentiment, represents the complete and aggregated satisfaction score from real Bitwarden end users. Bitwarden received a composite score of 9.2 for customer experience, and an Emotional Footprint score of +93, with perfect scores around reliability and product effectiveness. 

![Emotional Footprint for Password Management](https://bitwarden.com/assets/MJzeagU3olfthIrd43cCX/4b20a16619ea800733066176a25a4b4f/emotional_footprint.png)

*The Emotional Footprint is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation*

**Thank you, Bitwarden community!**

The entire community plays a critical role in the Bitwarden approach to open source product development, based on trust and transparency. Your ongoing support is a reason why Bitwarden is able to continue to provide password security for all. 

Bitwarden offers free trials for business, and free and premium plans for individuals. [Get started](https://bitwarden.com/en-gb/pricing/business/) with Bitwarden today. 

*About the Emotional Footprint Report*

*The Emotional Footprint Report is based entirely on user review data and is free of traditional ranking components such as market presence and analyst opinion.*

*SoftwareReviews evaluates and ranks products based on emotional response ratings submitted by real customers. User-submitted responses are then tracked across 26 dimensions spanning five categories: Purchasing, Service Experience, Product Impact, Vendor Strategy, and Conflict Resolution. The aggregated results based on vendor-client relationship and product effectiveness create a trustworthy indicator of overall user satisfaction toward the vendor and product.*