Customer Success Specialist (EMEA)

Bitwarden promotes better internet security and safety with an open source password management solution for individuals, teams, and business organizations.

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

We are looking for a self-starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

You will be working remotely and based in an EMEA timezone.

What you’ll be doing

Skills and experience you’ll need

Familiarity with several of the following areas/technologies is preferred

What to expect in the interview process

A few reasons to work with us

In your cover letter, please highlight the skills and technologies we have listed that you are comfortable with, any remote work experience, as well as something you’ve learned while working in a support role.

Interested in this job?

Apply now by sending your resume and a cover letter to [email protected]

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